Shipping policy

Shipping Policy

Last updated: April 17, 2026

Thank you for shopping with KAYLLA. Below you will find all the information you need about our shipping and delivery process.

Order Processing

Once payment is confirmed, your order will be processed within 1–2 business days. Please note that processing times may be extended during high-volume periods. You will receive a shipping confirmation email with your tracking number once your order is on its way.

Domestic Shipping (United States)

Shipping Method	Estimated Delivery	Cost
Standard Shipping	5–8 business days	Free
Expedited Shipping	3–5 business days	Calculated at checkout
Express Shipping	2–3 business days	Calculated at checkout

The estimated delivery windows above are calculated from the shipment date. Delivery times may vary by region and are not guaranteed.

International Shipping

International shipping is available to select regions. Please allow 7–21 business days for delivery. Delivery times can vary significantly based on your country's customs procedures.

Please be aware that international orders may be subject to customs duties or import taxes upon arrival in your country. These charges are not collected by KAYLLA and are the customer's responsibility to pay.

Order Tracking

Tracking information is emailed to you at the time of shipment. If you do not receive your tracking details within 1–2 business days of ordering, please check your spam folder or contact us.

Lost or Damaged Shipments

We take shipping incidents seriously. If your package is lost or damaged, email us at support@kaylla.shop within 7 days of the expected arrival date. Provide your order number and any supporting photos so we can resolve the issue promptly.

Address Accuracy

Double-check your shipping address before completing your purchase. KAYLLA cannot be held responsible for non-delivery resulting from an incorrect address.